DEFECTIVE ITEM

• 1. We apologize for sending you a defective item.
  2. Kindly email us at hello@sprinklelily.com within 10 working days from the day the parcel was delivered (i.e. shipping notification email) with a snapshot of the defective item. Requests for exchanges and returns thereafter will not be entertained.
  3. We will ascertain the defect and further advise you.
  4. Customer will have to cover the postage to send the item back to us by registered mail and bear the full responsibility in making sure items mailed back are packed securely and sealed properly.
  5. We will not bear responsibility for lost mail in connection to such returns or exchange. Please do not send the defective item back on your own accord.
  6. All exchanges and return will only be done for an item(s) in its original condition (unworn, unwashed, unaltered and with clothing tags intact(if any)). Items which do not meet all conditions will be duly declined.
  7. As our item is mass produced, the following are not considered defective item:
     • For accuracy of the items, please refer to the measurements stated. Measurements stated may vary 0.5″-1.5″ as items are mass produced
     • For printed items, do allow for slight variance as every individual piece may appear differently due to fabric placement.
     • For colors shown in the picture may have variance on different screens as different devices have different specifications. As such, colors may be portrayed with differences. This applies especially for brighter hues.
     • Item imperfection (loose thread, small dotted stain on fabric, small stains on lining, etc) which do not affect the overall appearance of the item.
  8. If the defect is ascertained, an exchange of the same item in same size and color will be provided (if available).
  9. We will be using SingPost SmartPac to deliver the replacement item in exchange for the defected item.
  10. In the event that the replacement item is out of stock, the customer will be reimbursed with refund coupon of the same amount.
  11. Please note that the refund coupon is not applicable on postage and has 6 months validity from the date of issue. No cash refund will be provided under any circumstances.

INCORRECT ITEM 

• 1. We apologize for sending you an incorrect item.
  2. Kindly email us at hello@sprinklelily.com within 10 working days from the day the parcel was delivered (i.e. shipping notification email) with a snapshot of the incorrect item for us to advise you further. Requests for exchanges and returns thereafter will not be entertained.
  3. Customer will have to cover the postage to send the item back to us by registered mail and bear the full responsibility in making sure items mailed back are packed securely and sealed properly.
  4. We will not bear responsibility for lost mail in connection to such returns or exchange. Please do not send the incorrect item back on your own accord.
  5. All exchanges and return will only be done for an item(s) in its original condition (unworn, unwashed, unaltered and with clothing tags intact(if any)). Items which do not meet all conditions will be duly declined.
  6. We will be using SingPost SmartPac to deliver the correct item in exchange for the incorrect item.
  7. In the event that the correct item is out of stock, the customer will be reimbursed with refund coupon of the same amount. Please note that the refund coupon is not applicable on postage and has 6 months validity from the date of issue. No cash refund will be provided under any circumstances.

ITEM NOT ELIGIBLE FOR EXCHANGE / RETURN

• 1. Size/color exchange (Measurements and color are all stated in the product page)
  2. Accessories (i.e. earrings, bags,etc)
  3. Sale items
  4. Item purchased with the use of promo codes / vouchers / coupons
  5. Items not in its original condition (worn, washed, altered and not in its original packaging), regardless if they are defective or not.
  6. All items returned without prior notice email to us
  7. International orders

REFUND COUPON

• 1. Refund Coupon will be issued through email within 7 working days upon receipt of the item.
  2. Refund Coupon has 6 months validity from the date of issue.
  3. Refund Coupon can only be used in single transaction, and regardless of the amount issued, any remaining balance will not be refunded.
  4. Any purchase amounts that exceed the value of the Refund Coupon will require an additional method of payment for the remaining balance due.
  5. Refund Coupon cannot be transferred to another person or account.
  6. No cash refund will be provided under any circumstances.